Bel Airs Mall Bellairs Drive Northriding
frequently asked questions

Through the collaboration with customers in discussing needs and demand, we’re able to attain mutual understanding, gain customer trust to offer appropriate advice, and bring about suggestions on suitable technology to transform your business.

If you want your technology to run as reliably and consistently as it possibly can, our managed services are an excellent solution. Managed services are IT support services which you can outsource to our experts who proactively keep tabs on your technology so that problems can be identified before failure. Managed IT services from The IT Company can ensure that your technology will work efficiently – all of the time.

On-demand services are distinct from managed services in that they are an IT support service that you can utilize whenever an issue may occur. This means that when you call your IT support company, they are available immediately to help with any issue in order to minimize downtime and maximize productivity.

No. We offer a Technical Report Card of your IT environment at no cost and no-obligation, to determine how your IT environment is currently performing against industry best practice, identify any potential vulnerabilities, ensure your current IT support is adequate for your needs and to discuss a long-term strategic plan for your business.

There are six areas that need to be addressed:

Acceptable Use of Technology: Guidelines for the use of computers, fax machines, telephones, internet, email, and voicemail and the consequences for misuse.

Security: Guidelines for passwords, levels of access to the network, virus protection, confidentiality, and the usage of data.

Disaster Recovery: Guidelines for data recovery in the event of a disaster, and data backup methods.

Technology Standards: Guidelines to determine the type of software, hardware, and systems will be purchased and used at the company, including those that are prohibited (for example, instant messenger or mp3 music download software).

Network Set up and Documentation: Guidelines regarding how the network is configured, how to add new employees to the network, permission levels for employees, and licensing of software.

IT Services: Guidelines to determine how technology needs and problems will be addressed, who in the organization is responsible for employee technical support, maintenance, installation, and long-term technology planning.

Business continuity is the advance planning and preparation undertaken to ensure that an organization will have the capability to operate its critical business functions during emergency events.

A disaster recovery plan (DRP) is a documented process or set of procedures to execute an organization’s disaster recovery processes and recover and protect a business IT infrastructure in the event of a disaster. It is “a comprehensive statement of consistent actions to be taken before, during and after a disaster”.

The IT Company offer client quarterly Strategic IT Meetings. This empowers our clients to develop a clear direction of how IT and communications fits into their business and the areas that need to be addressed throughout the year. We believe this proactive approach enables clients to effectively plan and budget IT changes that align with their future business requirements.

Yes. We understand that your IT and telecommunications systems are vital to your working day, so we will work with your business to ensure a seamless move and to minimise the disruption and downtime to your business through careful planning, movement and testing.

a complete one-stop technology solution and support provider.